In a context in strong evolution and strong competition, ELLEDI SPA intends to continuously improve its assistance service in international shipments, for this purpose the fundamental objective is to manage shipping practices with correct planning and customer assistance. carried out by competent and qualified operators, in order to guarantee the customer a complete service in compliance with customs legislation
The pillars on which to base the company’s future are:
Customer Orientation and Context Analysis
The customer’s needs must be understood and put in the foreground during all daily activities.
With this in mind, the investments in recent years by ELLEDI SPA have been aimed at improving computerized management, renewing the vehicle fleet and continuing training of operators in shipments
Analysis of the qualitative risks of the shipping service
The complexity of the areas in which our services are located requires an accurate analysis of the criticalities that may emerge in the normal execution of operational activities, including situations that may impact on the economic performance of our company such as the Lock down and the indefinite closure of the interested parties connected to our international shipping service (airports, ports, customs, etc.), which play an important role in the daily activity of ELLEDI SPA and which may impact on customer expectations (collection and delivery of goods by land, sea and air).
ELLEDI SPA with a view to recovery and development, has the following objectives:
Promote commercial strategies using internal and external resources (telemarketing companies), to develop contacts with new customers, complete the web-up (web application that the customer uses to monitor the shipment),
Invest in the enhancement of the management system
Manage your mail in the cloud
Responsibility and Leadership
In organizations of our size it is essential that everyone is responsible for himself and, as such, faces his own duties; the coordinators of the various functions have the task of creating the conditions for the best collaboration between people.
Process approach and continuous improvement
The organization of the company is structured by processes that must be effective and efficient; each year the Management defines indicators and objectives for the measurement and monitoring of these processes, the level of achievement of which will be disseminated to all the team of ELLEDI SPA.
During the annual analysis of the data, initiatives will be agreed to pursue the path of continuous improvement in which all company personnel are invited to actively participate.